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Booking Terms & Conditions

Whilst we are unable to offer a crisis service, please find below some links to services that should be able to help more immediately, or visit our additional help and support page:


Samaritans - Call the Samaritans ( for free on 116 123 for 24 hour support. They also offer support by email, letter and face-to-face.

SHOUT - Feeling anxious, stressed, overwhelmed or in need of support? Shout 85258 is the UK's first free, confidential, 24/7 text support service. It's anonymous and won't appear on your bill.

Support from the NHS - Via your GP - Your GP should be your first point of call for any non-emergency medical concerns including mental health. After speaking to you about your concerns, your GP will be able to signpost you to appropriate services.

Self-referral - The NHS offer a range of services and treatments for mental health, some of which do not require a GP referral. Learn more about self-referred NHS mental health support (

Please ensure that you have read and understood all the following T&Cs, and asked for any clarifications in advance

Information Checklist:

1) You can make contact with your clinicians via text, phone, email or direct message, as you prefer, but not in person without an appointment. 

2) You may leave a voice message on your clinician’s phone, as this is protected. Your clinician will assume to be able to do the same, unless otherwise advised.

3) Where you are not meeting your clinician in your home, please advise of any access or specific needs and how these should be accommodated.

4) Fees - latest information is available from the website and fees are subject to review at least annually. Prices may vary, consult website for latest price information.

5) Mileage is chargeable to the client at the standard rates recommended by HMRC, subject to variation, at the time of writing, 45ppm from the clinicians home address (agreed in advance).

6) Cancellations within 24 hrs will incur a 50% charge. 

7) This confidential information is provided in accordance with the privacy policies, code of conduct and practice standards set out by HCPC (for further information, go to this following website:

8) Limitations of confidentiality within clinician’s supervision should be understood. Where the client is deemed to have requisite competence to consent or expect confidence to exist, then this will be respected all the while with safeguarding and health and safety duties in mind. All mental health professionals should have regular supervision and cases are brought

to this in order to quality assure decisions and approaches, and seek alternative views (i.e. ‘fresh eyes’). Any questions with regard to confidentiality should be raised with your clinician in advance.

9) The ethical and practice standards followed are those of the HCPC. Your therapist works within the agreed standards framework of the HCPC and respected confidentiality guidance as set out by them.

10) In the event of a complaint, you should address your concerns at the earliest possibility to your clinician and make sound opportunity for the complaint to be resolved. 

11) Lone-Working and Touch Policy clarification - safeguarding each other - the clinician requires that a session with a minor could be seen but not heard (i.e. glass in door or at a distance). There is generally no touching, unless a specific therapeutic reason has been shared, understood and agreed in advance, or unless health and safety / safeguarding reasons override this. Full details can be discussed on request.

12) Please note the emergency self-help information above.

13) Documentation is stored securely and for up to 7 years in line with GDPR/ICO guidance

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